Privacy policyYour information, explained.

About this policy

This policy explains how information is handled when you use the Jewel Himalayan Heights website or contact our hotel team about rooms, tours, dining or other services. The hotel is located at P.S. Road, Paljor Stadium, Gangtok 737101, Sikkim, India.

Bookings made through travel agents or other booking platforms are also subject to those providers’ privacy policies. This page describes this website and communications with our team.

Information you share

An enquiry may include your name, optional email address and phone number, preferred room, travel dates, number of guests, children’s ages and any message or request you choose to provide. When you send an enquiry through WhatsApp, the hotel also receives your WhatsApp profile name and number. Further booking details may be requested by the team when arranging your stay.

Government-issued identification is required at check-in under our property rules. This website does not provide an ID-upload facility. Please do not include identity-document copies, payment-card details, passwords or other sensitive information in a general enquiry.

How website enquiries work

The contact form prepares a WhatsApp message with the details you enter. Entering details or selecting “Send enquiry on WhatsApp” does not send anything to the hotel or save the form to a website booking database. WhatsApp opens with the message ready, and your enquiry is only sent when you press send in WhatsApp.

The homepage availability form and the enquiry buttons for rooms, dining and tours also open WhatsApp with a prefilled message. Once you send it, the message is handled by WhatsApp (a Meta service) and the hotel’s WhatsApp account. Calling the hotel shares the information you provide during that conversation.

If you do not use WhatsApp, please call our team on the numbers shown on our contact page.

Why your information is used

Information supplied to the hotel is used to respond to enquiries, discuss availability and prices, arrange requested services, manage reservations and communicate about your stay. Relevant information may also be needed for billing, resolving booking issues and meeting applicable record-keeping obligations.

Please share only information needed for your enquiry. If you provide details about other travellers, make sure you are authorised to share them.

Website analytics & cookies

The production website includes Vercel Web Analytics to help understand visits and improve the site. Usage data may include pages visited, referring websites, browser and device information, and approximate location.

Vercel describes its Web Analytics service as using anonymised data without analytics cookies or identifiers that track visitors across websites. This is separate from information processed by embedded services such as Google Maps.

Website delivery services may process technical request information, such as IP addresses, to deliver pages and maintain service security. You can manage cookies and site permissions in your browser; blocking third-party content may affect embedded maps.

Maps, links & service providers

Google Maps is embedded on some pages. When a map loads, your browser connects to Google, which may receive technical information such as your IP address, browser details and the page from which the request was made. Google may use cookies or similar technologies under its own privacy policy.

The website also links to external review, travel and mapping services. Their privacy policies apply when you visit those services. WhatsApp (a Meta service), email, website delivery and requested booking or travel services may involve providers processing information needed to perform their services, potentially in countries outside India.

Before arranging a third-party service, you can ask our team what guest details are needed and who will receive them. Information may also need to be disclosed where required by applicable law.

Keeping your information

Enquiry and booking correspondence may be retained to manage your request, provide hospitality services, resolve issues and meet applicable record-keeping requirements. Retention depends on the type of information and the reason it is held; this website does not specify a fixed deletion period.

WhatsApp, email and internet communications cannot be guaranteed completely secure. Avoid sending sensitive documents through a general enquiry. Contact the team to discuss a suitable way to share any information required for your booking.

Your choices & privacy requests

You can choose whether to send an enquiry and omit optional information. Without contact or booking details, the team may be unable to respond or arrange the requested service.

To ask about information held by the hotel, request access, correction or deletion, withdraw consent where applicable, or raise a privacy concern, email jote.gangtok@gmail.com with the subject “Privacy request”. The team may need to verify your identity before handling a request. Some records may need to be retained under applicable requirements.

A parent or guardian should handle enquiries and bookings involving children. Share children’s ages only where needed for occupancy, meals or booking arrangements.

Changes to this policy

This policy may be updated when website features or information-handling practices change. The latest version will be available on this page with its update date. Please review it when making a new enquiry.

Contact us

For privacy questions or requests, contact the Jewel Himalayan Heights team.

jote.gangtok@gmail.com
joteops@gmail.com
+91 82402 93982
+91 76020 28800