Guest information · Jewel Himalayan Heights

Terms & conditionsA little clarity before your stay.

Everything you need to know about staying with us, from arrival and guest requirements to family stays and cancellations.

Before your stay

Property rules & conditions

Please review our guest policies before confirming your booking.

Property rules

  • Check-in from 1:00 PM; check-out by 11:00 AM.
  • Early check-in and late check-out are allowed subject to availability.
  • Foreign guests are welcome.
  • Visitors are allowed in the lobby area.
  • Outside food and beverages are not allowed in rooms.

Must-read rules

  • The primary guest must be at least 18 years of age.
  • Government-issued identification is required at check-in.
  • Pets and outside food are not allowed.

Guest profile

  • Unmarried couples are allowed.
  • Groups with only male guests are allowed at the property.
  • Unmarried couples are also allowed in hourly-stay rooms.

ID proof

  • Passport, Aadhaar, Driving License and other government-issued IDs are accepted as ID proof.
  • Local IDs are allowed.

Smoking & alcohol

  • Smoking is allowed only in designated areas and is prohibited in rooms.
  • There are no restrictions on alcohol consumption.

Accessibility

  • This property is not accessible to guests who use a wheelchair. Please make arrangements accordingly.

Pets

  • Pets are not allowed.
  • There are no pets living on the property.

Other rules

  • Private parties or events are allowed.
  • A compulsory gala dinner supplement may apply on Christmas, New Year’s Eve or other festive periods, payable directly at the hotel.

Infant policy

  • Children up to 5 years stay free of charge.
  • Complimentary infant meals are provided: warm milk, khichdi, mashed potatoes or soft mashed vegetables.

Child & extra-bed policy

  • An extra bed can be provided for a child included in the booking, for an additional charge.
  • An extra bed can be provided for any additional guest, for an additional charge.

Cancellation policy

  • No cancellation charge applies if cancelled more than 72 hours before check-in time.
  • A 100% cancellation charge applies to cancellations made within 72 hours of check-in time.

Extra-bed and child charges, festive supplements and applicable taxes are confirmed at the time of booking. Policies are subject to change — please reconfirm the current rules with our team when you enquire.

Confirm policies with our team